thestack.com
Many of the study’s findings could have been anticipated by anyone who has ever had a comment thread hijacked by an interloper who seems more intent on causing disruption and friction than participating in a reasonable discussion. For example over the 10,000 FBUs studied, nearly all began their commenting life at a lower perceived standard of literacy and/or clarity than the median for their host groups, with even that standard dropping in the final stretch towards a moderator ban. Additionally those last pre-ban troll posts tend to home in on a smaller number of comment threads relative to the number of posts – the classic characteristic of digging in for a sustained flaming match either with the host community or one or more members of it who have decided to engage the troll.
FBU = Future Banned UserRegarding the possibility of developing automated methods for identifying and even banning trolls, the researchers are circumspect, since 1 in 5 of users were misclassified by their analysis system, which otherwise claims to spot a persistent comment pest within as few as ten posts. “While we present effective mechanisms for identifying and potentially weeding antisocial users out of a community, taking extreme action against small infractions can ex- acerbate antisocial behavior (e.g., unfairness can cause users to write worse), “