Here's a fun one that I've recently dealt with twice from my absolutely favorite company, AT&T.
Have a relatively minor billing and/or usage issue, and don't want to get stuck talking to someone on the phone that I can't understand. They have a customer service chat option so I click on that.
Customer Service person: "I can definitely help you with that!" 15 minutes later after giving information. "I'm sorry but I can't help you with that so I'll have to transfer you."
CS Person #2: "Hold on a minute while I read through the previous chat." "Ok, I can definitely help you sort out this issue, but first can you give me all of the information you just gave the last person?" 10 minutes later. "I can't help you with that, let me transfer you."
CS Person #3: You guessed it, "Hold on a minute while I read through the previous chat." .... "Information again." .... "I will get this fixed for you right away." ... "I'm sorry but this is handled by our billing department and you will have to call them at XXX-XXX-XXXX."
Followed by about 10 minutes of me berating this person/their system in chat and then calling the people who now have to deal with an extremely angry customer that their own system created.
Have a relatively minor billing and/or usage issue, and don't want to get stuck talking to someone on the phone that I can't understand. They have a customer service chat option so I click on that.
Customer Service person: "I can definitely help you with that!" 15 minutes later after giving information. "I'm sorry but I can't help you with that so I'll have to transfer you."
CS Person #2: "Hold on a minute while I read through the previous chat." "Ok, I can definitely help you sort out this issue, but first can you give me all of the information you just gave the last person?" 10 minutes later. "I can't help you with that, let me transfer you."
CS Person #3: You guessed it, "Hold on a minute while I read through the previous chat." .... "Information again." .... "I will get this fixed for you right away." ... "I'm sorry but this is handled by our billing department and you will have to call them at XXX-XXX-XXXX."
Followed by about 10 minutes of me berating this person/their system in chat and then calling the people who now have to deal with an extremely angry customer that their own system created.