I changed my cell phone provider a while back, plus got new phones for both Mom and for me. Billing comes to me now so I can manage things better. She doesn't use hers but needs to have one for emergencies when her landline goes out or we have a power outage, etc.
Finally today decided to close the old cell phone account. Shouldn't be a big deal right?
My chat session. I just copied and pasted the same thing for the first few responses......
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Hello! I'm writing today to close my account. Can you help with that, please?
Please select one of the following options.
My Boost account
How can we help you with your account?
Other account questions
All of our agents are currently assisting other customers. The current wait time is 10 minutes. Would you like to wait for an agent?
Estimated wait less than10 minutes
I'd like to wait for an agent
Great, you’re in line. We’ll let you know when it’s your turn. If business hours close, we’ll save your place in line for when we reopen Wednesday at 6am CDT.
Hello! I'm writing today to close my account. Can you help with that, please?
We are currently experiencing higher than normal queue volumes. Thank you for waiting and we will assist you as soon as possible.
Thanks for your patience! You're near the front of the line to chat with an agent. Would you like to continue?
Hello! I'm writing today to close my account. Can you help with that, please?
Hi! Thanks so much for reaching out about your account. I'd be more than happy to assist.
You're connected with Anngie
Thank you, Anngie!
After taking a look at your account, I see that you are on our Nationwide Network, which began to be shutdown on April 1st, 2022. We have no way of knowing when you will lose service due to the shutdown which means that it could happen at any moment. It is incredibly important that you take action today to move off of this network. Before you are helped with your reason for calling in today, I want to take time to explain more about Boost Mobiles Expanded Data Network, which you are actually eligible to upgrade to.
The Expanded Data network is faster, stronger, and more reliable. Depending on the type of device you having, there may be a few steps that you need to take to get set up on our new network, but I will help you get started. Can I start the process of upgrading you to our enhanced Expanded Data Network?
Hello! I'm writing today to close my account. Can you help with that, please?
We are sorry to learn that you want to cancel and would hate to lose you as a customer. Is there anything I can do to address your reason for canceling service?
Not at this time and thank you for your concern......just want to close the account, please....
I understand and we respect your decision.
Just to give you a heads up, once we cancel your account, we can't recover your account and the phone number will be lost. We also can't refund the remaining days left on your Boost account. Would you like to continue?
Yes - please continue to close the account, thank you....
I totally understand that. If you need to transfer your number to another carrier, you will need to keep this account open so the other carrier can move your number over to them. You will need to contact the new carrier in order to start the number transfer process.
Thanks - please continue to close the account - thank you.....
No problem. I'm sorry we couldn't be more helpful. Because this is a Pay-As-You-Go service, your account will automatically cancel a few months after you stop adding money to it. In the meantime, you can either use the services that you've already paid for or just put the phone aside. Whatever you decide, your account will automatically cancel as long as you don't add any more money to it. Would you like to cancel the account effective today or on your due date on 06/07th?
Please just close the account today, thank you.....
I totally understand that. Let me process your request.
Please give me a minute or two while on the process.
Thank you...
Thanks for waiting. We successfully processed your request.
The account is now successfully cancelled. Rest assured that everything has been set up accordingly on your Boost Mobile account.
OK thank you Anngie - appreciate all your help. Have a GREAT day!
My pleasure, it's nothing for a valued customer like you. I also want to thank you for taking the time to chat with me today and for using Boost. Have a great afternoon.
Should you have any other concerns or questions, you can call 611 from your device or chat with us again, and we'll be glad to help you out. Have a nice afternoon and thank you for your business!
Thank you, have a great day!
Your chat has ended.