This may be the most damaging legacy of the Trump administration. The student loan bubble will burst, and with it, the buying power of an entire generation will be decimated. The difficulty in financing will disincentive younger generations to pursue higher education. DeVos will simultaneously deepen the class divide and eliminate education as the best mode of ascending our country's social ladder. In a cabinet ripe with Scheiße, she might be the worst.
Education Secretary DeVos To Give All Student Loan Accounts To One Company; Strip Away More Protections
Education Secretary DeVos To Give All Student Loan Accounts To One Company; Strip Away More Protections
Education Secretary Betsy DeVos has made another sweeping change to the student loan system that consumer advocates claim favors student loan collectors over the American people repaying those loans.
The latest move from DeVos — who only weeks ago rescinded a number of student loan servicing protections put in place by the previous administration — will put all federal student loan servicing under the control of just one company starting in 2019.
There are currently nine student loan servicers handling these accounts for the federal government.
Late Friday afternoon, DeVos announced the upcoming changes via an amendment [PDF] to the contracting process, which will see the student loan servicing contract awarded to just one of the following: Navient (the servicer spun off from Sallie Mae), GreatNet, or the Pennsylvania Higher Education Assistance Agency (PHEAA).
In addition to creating a single student loan servicer program, this latest change removes several other requirements previously outlined by the Obama administration when creating the contract process.
For instance, the servicer who ultimately receives the contract would not be required to provide “high-touch” (personalized, proactive) customer service for in-trouble and delinquent borrowers. This means no requirement for preemptive outreach when a borrower is late, or when they need to re-enroll in income-driven repayment plans.
The Bureau noted that many of these complaints came after it took “major enforcement action” against a student loan servicer: Navient. In January, Navient, which is in the running for the new Dept. of Education contract, was sued by the the CFPB and two states claiming the company cheated borrowers out of repayment rights.
The company responded to the complaint two months later, noting in a filing to dismiss the lawsuit that it was under no obligation to help student loan borrowers.
“There is no expectation that the servicer will act in the interest of the consumers,” Navient said in the March 24 filing, adding that courts routinely agree that servicers and lenders “do not owe borrowers any specific fiduciary duties based upon their servicer/borrower relationship.”