Could have something to do with the fact that we refused to pay for services not received.
There were periods, some up to a week or even two weeks when UVerse service was out. Half a month at times, and they would not credit us for those periods. We would still get the full bill for the entire month and we refused to pay it. As far as we were concerned, they didn't deliver the cable service that they were charging us for. So we wouldn't deliver the money that they were demanding in exchange for the service that they didn't provide. We only paid the pro-rated amount. Two weeks for two weeks received, etc. Their argument was that they still had to "maintain the port and the drop to our account", and that's what they were charging us for. Sorry - no dice. We had no service. So no money.
I guess we earned a "problem client" label. So they stopped working with us on pricing.