Because the airline allegedly told her to. Come on. This emotional support animal stuff is getting carried away. If you really need an emotional support animal, take a car.
http://www.msn.com/en-us/news/us/fl...ster-after-suggestion-from-airline/ar-BBISDCl
http://www.msn.com/en-us/news/us/fl...ster-after-suggestion-from-airline/ar-BBISDCl