My letter to The University is going out in today's mail.
And my expectation is that my complaint will be Totally IGNORED. My last name isn't "Drummond" or "Bryant", so I'm fairly confident that my letter will be relegated to "File 13" - that is to say - thrown away as soon as it arrives. UA doesn't give a rat's "behind" about its rank-and-file alumni.
But sometimes you do things, not because you expect to be heard or to gain a result, but simply because it's the right thing to do.
Wow, your panties are in quite a bunch over a $10 benefit you failed to receive from a third party vendor!
Yes, that particular experience upgrade should have been better administered and, in light of failing to receive the benefit, you probably ought to be reimbursed.
However, I highly doubt the University is going to worry too much about a $10 issue for a few people when hundreds, if not thousands, of people have perfectly enjoyed the experience upgrades they received at this year's A-Day game and other years' games - almost all of which cost significantly more than $10 and occurred not just on A-Day but also during regular season football games and basketball games as well.
After all, these are benefits offered to the fans by a third party vendor - not just to Alabama fans but to fans at many venues across the country. I'm sure the University isn't going to want to jeopardize that relationship over one, obviously overreacting alumnus.