After writing my first yelp and google review about a fast food joint (not naming it because my location may give it away), and reading other yelp reviews on this same restaurant Ive been asking myself am I in the right in terms of expectations. I mean most of the reviews are 5 star based on the quality of food with no mention of customer service.
Here is my experience at this place: Ive went to this place multiple of times (like 6 times in the last 2 months) and the last 4 have been horrible interactions with the person at the window (different people each time). This last time I pull up the girl says absolutely nothing to me, mean mugs me, and throws my food, drink, and card back at me. She messes up my order (not horribly but still some things are missing), gives me a half ice and half ice cream shake, and gives me a burnt hamburger. To top it all off, she doesn't have the time to smile or say "how you are doing" or how much my order is but has the time to dance with her coworkers while I am right there.
My question is if my expectations of fast food customer service are skewed or not. Because my expectations are generally give me a 20% effort at the very least to make me want to come back again..
Here is my experience at this place: Ive went to this place multiple of times (like 6 times in the last 2 months) and the last 4 have been horrible interactions with the person at the window (different people each time). This last time I pull up the girl says absolutely nothing to me, mean mugs me, and throws my food, drink, and card back at me. She messes up my order (not horribly but still some things are missing), gives me a half ice and half ice cream shake, and gives me a burnt hamburger. To top it all off, she doesn't have the time to smile or say "how you are doing" or how much my order is but has the time to dance with her coworkers while I am right there.
My question is if my expectations of fast food customer service are skewed or not. Because my expectations are generally give me a 20% effort at the very least to make me want to come back again..
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