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  1. #27
    BamaNation Hall of Fame DzynKingRTR's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by TIDE-HSV View Post
    There were many intermediate steps I've left off...
    Well you said Comcast so I would assume many painful intermediate steps. They would have to actually improve to become terrible. They are currently somewhere below terrible.
    Architects do it with models.

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  2. #28
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by DzynKingRTR View Post
    Well you said Comcast so I would assume many painful intermediate steps. They would have to actually improve to become terrible. They are currently somewhere below terrible.
    I think I've talked to eight reps now, half of whom knew what they were talking about. None of this would have happened if the first rep, when she couldn't make the box work from her end, had just offered to send a replacement. Instead, she lied through her teeth and said that the only option she could offer was a $70 service call, wherein a tech would have brought a new box and plugged it in. The new box is to arrive this afternoon or evening, so we'll see what happens then...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  3. #29
    BamaNation Hall of Fame CrimsonForce's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by TIDE-HSV View Post
    As I said above, we decided to stay with Comcast for the time being, owing to recent developments at AT&T. I pay for 150 mps and get 180 regularly, which is all I need. The replacement box is arriving tomorrow. After waiting 10 days for the first one, only to find out the rep didn't know what she was doing, so the correct codes were never entered, another saying it was already on the way, UPS now assures me that it's en-route. The real kicker is Google, around here. They're now on the south end of the mountain, about a mile from me. They had to start over because the poles were overloaded, so they've sunk auxiliary poles beside the old. Google's gotten their noses bloodied in some markets where they've tried to bury fiber with pavement slits and have pulled out, leaving people hanging. This is even true in their original city, KC. OTOH, Huntsville Utilities is building the infrastructure here and Google is just the initial tenant, after which it'll be open to any ISP who wants to compete. That's got to be a good thing...
    I live down South Parkway towards Redstone Arsenal gate 3. Google Fiber is available here and I've been using it for several months now. Flat rate of $50 for 100 mbps or $70 for 1000 mbps. Haven't had any issues. I have the $50 Google Fiber internet and $50 YouTube TV. I've been very pleased with both coming from AT&T internet and Direct TV..

  4. #30
    BamaNation Hall of Fame DzynKingRTR's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by TIDE-HSV View Post
    I think I've talked to eight reps now, half of whom knew what they were talking about. None of this would have happened if the first rep, when she couldn't make the box work from her end, had just offered to send a replacement. Instead, she lied through her teeth and said that the only option she could offer was a $70 service call, wherein a tech would have brought a new box and plugged it in. The new box is to arrive this afternoon or evening, so we'll see what happens then...
    I think got that same rep. I said no thanks. It happens there is a comcast store near where I work, so I stopped by with the modem and dropped it on the counter. I told the person at the desk give me a new one or cancel my account. I got the new modem.
    Architects do it with models.

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  5. #31
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by CrimsonForce View Post
    I live down South Parkway towards Redstone Arsenal gate 3. Google Fiber is available here and I've been using it for several months now. Flat rate of $50 for 100 mbps or $70 for 1000 mbps. Haven't had any issues. I have the $50 Google Fiber internet and $50 YouTube TV. I've been very pleased with both coming from AT&T internet and Direct TV..
    It's on the south end of the mountain now. The horror story has continued. The replacement box they sent is not 4K capable and I've told each rep that was my sold reason for requesting a new box. The first rep I got today, I pinned down on model numbers. He confessed that he had no way of telling which box he was sending. They were all "X1," and he didn't know what the warehouse would send out. Obviously, with 4K being relatively new, there would be many more of the old boxes. Finally, he said he needed to transfer me to a "box swap-out specialist." She knew the difference and could designate a 4K box be sent. It's supposedly shipped. Now we only have three boxes to take back, if it works. I'm not tied to them by contract. How is the TV channel selection on Google?
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  6. #32
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by DzynKingRTR View Post
    I think got that same rep. I said no thanks. It happens there is a comcast store near where I work, so I stopped by with the modem and dropped it on the counter. I told the person at the desk give me a new one or cancel my account. I got the new modem.
    I'm not talking about the modem. I own my own modem. I'm talking about a 4K capable cable box. I explored the option of picking one up instead of shipping today. The nearest one was in Winchester, TN...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  7. #33
    Super Moderator NationalTitles17's Avatar
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    Re: Time for a new TV...

    How infuriating.
    Roll Tide Roll!!!

    The TideFan formerly known as NationalTitles16, NationalTitles15, NationalTitles14, NationalTitles13, and NationalTitles12.

  8. #34
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by NationalTitles17 View Post
    How infuriating.
    I actually weighed the option of driving up to Winchester; it's about an hour. I just couldn't spare the time...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  9. #35
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    One thing I'd add is that there are a lot of people out there with Comcast boxes who think they have 4K boxes to go with their 4K TVs who don't...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  10. #36
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Sigh... The latest box was DOA. Wouldn't even turn on. There are now three stacked on the floor and another on the way...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  11. #37
    Super Moderator NationalTitles17's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by TIDE-HSV View Post
    Sigh... The latest box was DOA. Wouldn't even turn on. There are now three stacked on the floor and another on the way...
    You might write the office of the CEO and email.
    Roll Tide Roll!!!

    The TideFan formerly known as NationalTitles16, NationalTitles15, NationalTitles14, NationalTitles13, and NationalTitles12.

  12. #38
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Quote Originally Posted by NationalTitles17 View Post
    You might write the office of the CEO and email.
    Yeah, maybe. The tech today thinks she sent one out. I don't think she knew what she was doing. They have a song and dance, where they send you a link to OK the order. She didn't do that...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

  13. #39
    Senior Administrator TIDE-HSV's Avatar
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    Re: Time for a new TV...

    Well, I checked and the rep did indeed get the order in and it's shipped. Also, this rep noted by account that, if it took a tech visit to get a 4K box installed, then there would be no charge. Maybe we're getting there...
    "The cure for boredom is curiosity. There is no cure for curiosity. - Ellen Parr"

    'If today were the last day of my life, would I want to do what I am about to do today?' - Steve Jobs

    I would rather live my life as if there is a god and die to find out there isn't, than live my life as if there isn't and die to find out there is. Albert Camus

    "When Fascism comes to America, it will be wrapped in the flag and carrying a cross." - Sinclair Lewis

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