So my wife and I bought a Maytag washing machine a couple years back. (Didn’t know it was now owned by Whirlpool). Within the last month when it hits the spin cycle it sounds like it’s going to take off when it has previously been exceptionally quiet. Knowing there’s no warranty I begin to look online for how to fix it. Turns out there is a bearing above and below the tub and they need replaced. A seal above the bearings most likely failed and they got damp, rusted and went bad.
I buy the parts and the tool to properly seat the bearings and proceed. The job isn’t really that difficult. Just up and down a lot from being in the tub to under the washer. What really bothered me was the fact that when I got the top of the washer off, the underside of it was rusting. The edges of the metal are swelling and rusting. Where the metal curves down into the tub, backside of it rusting. Obviously this isn’t something that should even need a warranty, it’s a painted piece of metal that just sits there and covers the moving parts.
I got hold of Maytag to bring this up and see if they might by chance want to take care of it. It’s obvious to me that this didn’t get painted properly at the plant. How else does a piece of metal that is designed to be in a place to be exposed to moisture on a regular basis rust? Maytag basically told me they could send their bored repairman and let them identify if it was rusting and if it was covered under any warranty. I asked if I had to pay and was told that if it wasn’t covered, I had to pay them for coming out. I offered to send pictures but that went no where.
Don’t know if my experience here will help anyone but maybe it will. I still think Maytag ought to make it up.
On a side note...the person I was talking to identified as being in Tennessee. They asked if we were done and I gave them a “Roll Tide!†I got the chat equivalent of being hung up on.
I buy the parts and the tool to properly seat the bearings and proceed. The job isn’t really that difficult. Just up and down a lot from being in the tub to under the washer. What really bothered me was the fact that when I got the top of the washer off, the underside of it was rusting. The edges of the metal are swelling and rusting. Where the metal curves down into the tub, backside of it rusting. Obviously this isn’t something that should even need a warranty, it’s a painted piece of metal that just sits there and covers the moving parts.
I got hold of Maytag to bring this up and see if they might by chance want to take care of it. It’s obvious to me that this didn’t get painted properly at the plant. How else does a piece of metal that is designed to be in a place to be exposed to moisture on a regular basis rust? Maytag basically told me they could send their bored repairman and let them identify if it was rusting and if it was covered under any warranty. I asked if I had to pay and was told that if it wasn’t covered, I had to pay them for coming out. I offered to send pictures but that went no where.
Don’t know if my experience here will help anyone but maybe it will. I still think Maytag ought to make it up.
On a side note...the person I was talking to identified as being in Tennessee. They asked if we were done and I gave them a “Roll Tide!†I got the chat equivalent of being hung up on.
