I guess this is kind of a moot point since the rest of our games this season look to be on regular TV, but I am livid about the problems I had with Direct TV's PPV. Did anyone else have any of the problems I ran into?
It all started on Friday night. My neighbor suggested that I needed to go ahead and order the game on Friday because it would cost $5 more the day of the game. I went to channel 787 to order, but there was no option to "pre-order" the game. So I called Direct TV and was informed that they could go ahead and order it for me on Friday, but that it would cost me $5 more to have them assist me in placing the order. The rep said I could save the $5 by going to channel 787 30 minutes before game time and order it with my remote. I told him I would just order it with my remote on Saturday.
Saturday at 5:30 I go to 787 and there is no option to purchase the game PPV. So I call Direct TV again. Because it is almost game time I have to wait through 20 minutes of voice-jail-mail. When I finally get through, their customer service rep told me that I could not get the game PPV. She said the only way I could get the game was to purchase gameplan for $130/season or $25/one day. I told her I would take the one day package. She direct me to another channel where the Ole Miss vs Jacksonville State game was on. She assured me that the Alabama game would come on as soon as it was over.
Our game is about to start, as I have to sit through the two OT's of Ole Miss-Jax. When it finally ends, the screen just goes blank! No Bama game. I now have to call Direct TV for the third time. After a fifteen minute wait on hold, I get through to a rep that tells me that she is unable to help me, that I will need to speak with tech support. Five minutes later, tech support informs me that I can not get the game on gameplan because it is blacked out in Alabama. The ONLY way I can see it is to purchase it on PPV. I agree to the PPV, and finally the game comes on...with 4:57 left in the first quarter!
This morning I call Direct TV back to complain and find out that I not only have the gamplan charge on my bill, but the PPV charge, three $5 phone assistance charges, and a PPV boxing match that was never ordered!
While they finally did adjust my bill, I am so glad that the rest of this season is on regular TV.
It all started on Friday night. My neighbor suggested that I needed to go ahead and order the game on Friday because it would cost $5 more the day of the game. I went to channel 787 to order, but there was no option to "pre-order" the game. So I called Direct TV and was informed that they could go ahead and order it for me on Friday, but that it would cost me $5 more to have them assist me in placing the order. The rep said I could save the $5 by going to channel 787 30 minutes before game time and order it with my remote. I told him I would just order it with my remote on Saturday.
Saturday at 5:30 I go to 787 and there is no option to purchase the game PPV. So I call Direct TV again. Because it is almost game time I have to wait through 20 minutes of voice-jail-mail. When I finally get through, their customer service rep told me that I could not get the game PPV. She said the only way I could get the game was to purchase gameplan for $130/season or $25/one day. I told her I would take the one day package. She direct me to another channel where the Ole Miss vs Jacksonville State game was on. She assured me that the Alabama game would come on as soon as it was over.
Our game is about to start, as I have to sit through the two OT's of Ole Miss-Jax. When it finally ends, the screen just goes blank! No Bama game. I now have to call Direct TV for the third time. After a fifteen minute wait on hold, I get through to a rep that tells me that she is unable to help me, that I will need to speak with tech support. Five minutes later, tech support informs me that I can not get the game on gameplan because it is blacked out in Alabama. The ONLY way I can see it is to purchase it on PPV. I agree to the PPV, and finally the game comes on...with 4:57 left in the first quarter!
This morning I call Direct TV back to complain and find out that I not only have the gamplan charge on my bill, but the PPV charge, three $5 phone assistance charges, and a PPV boxing match that was never ordered!
While they finally did adjust my bill, I am so glad that the rest of this season is on regular TV.
