Usually for me to write a review, it either has to be pretty exceptional, or pretty awful.
I've written a couple for restaurants here in Athens where I've had a great experience. In particular, one I know that my wife can eat, no questions asked. She has a peculiar food allergy, and we know this particular restaurant doesn't use it. She still checks, but no waiter/waitress has ever looked at her like she has two heads, which can't be said for a lot of chain restaurants. I guess that's an advantage of a city with a restaurant scene like Athens, so we rarely ever eat at large chain.
One awful one I wrote was when an unnamed car wash/oil change place in town shystered my wife out of some money. I'm not usually an angry man, but this one really ticked me off, and I left an awful review, and CC'ed it to the owner, and BBB. He got back quickly, apologized for the actions of his employees, and wrote us a personal check for the full amount. I've also left a couple for products I've picked up off Amazon, and have managed to get a full refund AND replacement product on more than one occasion.
I love Aldi. We have one 5 minutes from our house, and we do the bulk of our grocery shopping there. I know half the employees by name, and their customer service is great. Their return policy is great and I've gotten the full refund, and a replacement product the few times I've gotten something bad there. When my daughter threw a jar of olives on the ground once a few weeks back (as I was bagging up at the end), an employee ran to grab me a new one. Yeah, it was a $1 product, but their courtesy in this little thing made me like them even more.
I've written a couple for restaurants here in Athens where I've had a great experience. In particular, one I know that my wife can eat, no questions asked. She has a peculiar food allergy, and we know this particular restaurant doesn't use it. She still checks, but no waiter/waitress has ever looked at her like she has two heads, which can't be said for a lot of chain restaurants. I guess that's an advantage of a city with a restaurant scene like Athens, so we rarely ever eat at large chain.
One awful one I wrote was when an unnamed car wash/oil change place in town shystered my wife out of some money. I'm not usually an angry man, but this one really ticked me off, and I left an awful review, and CC'ed it to the owner, and BBB. He got back quickly, apologized for the actions of his employees, and wrote us a personal check for the full amount. I've also left a couple for products I've picked up off Amazon, and have managed to get a full refund AND replacement product on more than one occasion.
I love Aldi. We have one 5 minutes from our house, and we do the bulk of our grocery shopping there. I know half the employees by name, and their customer service is great. Their return policy is great and I've gotten the full refund, and a replacement product the few times I've gotten something bad there. When my daughter threw a jar of olives on the ground once a few weeks back (as I was bagging up at the end), an employee ran to grab me a new one. Yeah, it was a $1 product, but their courtesy in this little thing made me like them even more.
