Re: Direct TV/ESPN Game Plan & Raycom??
Just had to stop by and take a shot at Direct Tv for worst customer service in the universe. Thanks for letting me vent
I've always had excellent service from them. Had them a few years back for about three years, then had cable and Dish Network for three years or so, and have had Direct a second time now for almost a couple years. I've had a few issues with programming and hardware, and the customer service has always been good.
Comcast customer service, on the other hand, was atrocious. I really only had to deal with them a few times, and just once for TV, but the Internet support was pathetic.
I called once with a question about disconnecting my internet, wondering if I was under a contract, as I was thinking about switching to DSL, wanting to know if there was a fee to disconnect. I came home the next day, and the internet wasn't working. I did the usual tests, and found that I could ping all the comcast servers from Atlanta back to Huntsville, but my page requests were being denied.
I called Comcast, and they had disconnected my service. I told them about the miscommunication, which was actually detailed in the notes on the call. However, since the support person filed the call under disconnection instead of general questions, they disconnected my service. They then told me it would take a week or so to get it turned back on, since they had disconnected it at the pole.
I had to speak with three different support personnel, and then two techs, all of whom argued with me that their magic cable modem allowed me to ping the servers in Atlanta with the cable physically disconnected at the pole. I finally, after over 2 hours on the phone, got a level 2 tech who apologized, got me a credit, and in less than 5 minutes had my internet working again.
Ok, that's my rant for the day. Sorry about quasi-hijacking the thread.
