That is in blue but you are on to something.
I scanned through this thread and noticed the bashing of and defense of the millennial generation. However, my wife and I have noticed that when we go into many of these restaurants that are "failing" we notice that the overwhelming majority of time the people who "greet" us as if we have ruined their day; the wait staff that is slow, rude, or completely ignorant of their menu and food items in general; and the kitchen staff that sends out cold, tasteless, and awful food, among the wrong orders we receive; are of the millennial generation.
Is that an indictment of millennials as a whole, no. It might be an indictment of the companies that own these restaurants. I can go into a Chick-Fil-A and get great customer service and good food (for chicken nuggets anyways), someone complained about Buffalo Wild Wings but I go to a couple of these in Birmingham and the wait staff and kitchen staff do a great job and they are millennials as well (although the kitchen staff might be illegal aliens but millennials nonetheless). But, these are the only two chains that I eat at because I believe in eating at locally owned joints. It might be that society has quit on the mom and pop and locally owned restaurants in favor of the quick and nearby chains and suffer the bad customer service and food practice and force the locals out of business.
I guess my long rant can be concluded that I feel no sorrow or defense of millennials and continue to say eat at local restaurants where I feel the service and food will be 100% better even if prepared and served by millennials.